Job Description:

You will be responsible for providing advanced technical support and troubleshooting assistance to our clients and field service engineers; while working closely with our team to resolve complex issues, provide expert guidance, and ensure that our systems are operating at peak efficiency.

Key Responsibilities:

• Provide front line technical support for fire alarm systems, including troubleshooting, diagnostics, and issue resolution.
• Assist field service engineers with complex technical problems.
• Offer technical guidance and support to clients, ensuring their fire alarm systems are fully operational.
• Collaborate with the engineering team to identify and implement system improvements.
• Maintain up-to-date knowledge of fire alarm systems and industry standards.
• Document all support activities and provide detailed reports as necessary.
• Participate in on-call support rotations as required.

Qualifications:

• Proven experience in fire alarm systems, with a strong technical background.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Knowledge of relevant industry standards and regulations.
• Experience with a variety of fire alarm systems and control panels.
• Relevant certifications (e.g., NICET) are a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a leading company in the fire alarm and security industry.
• Continuous professional development and training.
• A collaborative and supportive work environment.
• The chance to make a real difference in ensuring safety and security for our clients.